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F.A.Q.

Why should I buy from Diajewels.com as it is overseas and I don’t get to physically inspect the diamonds ?


1) We shoot 360 degree magnified professional videos of the diamonds to show the cutting, polishing and the intricate details even within the diamonds. This is like inspecting the diamonds yourself under a 10X magnifying glass.

2) We sell exactly the same diamonds as shown in the videos/images. (Not similar) (exclusion is made in-case of star, melee diamonds or lab certified diamonds where video/images are not required.)

3) Full details are listed, full disclosure is made. The diamond video/images, details will first be approved by the buyer and only then will the payment be accepted.

4) Our diamonds are not in stock, they are from the market. The advantage is that we can supply what the client likes unlike others who try to push their own diamonds.

5) You don’t have to run from pillar to post to get an answer to any of your queries. Simply e-mail us at sales@diajewels.com or call us at 91-9821026637. You can use this no. to ‘WhatsApp’.

6) The diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolution. Diajewels hereby guarantees that these diamonds are conflict free based on personal knowledge and/or written guarantee provided by the supplier of these diamonds.


What is the guarantee that I will get the diamonds ? Is Diajewels trust-worthy ?

Diajewels was registered in 1996 and is online since 1999.

We are members of GJEPC (Gem & Jewellery Export Propmotion Council of India) – Membership no. GJEPC/HO-MUM (M)/G03727/0M/I verifiable with http://www.gjepc.org

We are registered with the Govt.  of India verifiable at http://www.mahavat.gov.in/Tin_Search/Tinsearch.jsp

If you are still not sure, you can pay via Paypal and Paypal always supports the buyer.



THE DIAMONDS HEREIN EXPORTED HAVE BEEN PURCHASED FROM LEGITIMATE SOURCES
NOT INVOLVED IN FUNDING CONFLICT AND IN COMPLIANCE WITH UNITED NATIONS RESOLUTIONS.
THE SELLER HEREBY GUARANTEES THAT THESE DIAMONDS ARE CONFLICT FREE BASED  ON 
PERSONAL KNOWLEDGE AND/OR WRITTEN GUARANTEE PROVIDED BY THE SUPPLIER
OF THESE DIAMONDS.

Minimum order - US$ 500


Payment

1) PAYPAL 

We will prepare a paypal invoice and e-mail it to your e-mail id through which you can make the payment. Here you can use any credit card as paypal accepts most credit cards. Payment by Paypal will cost an additional charge of 7%

2) Telegraphic transfer (wire transfer) through the bank. 

For US$ Remittances:

To:

Bank Name

J P MORGAN CHASE BANK NEW YORK.


Swift Code


 


CHASUS33XXX


(Intermediary bank) Bank Clearing Code


 


FED ABA 021000021


For credit to:


 


 


 


Account Number


1 1 427374


 


ICICI BANK SWIFT CODE

ICICINBBCTS

ABA FED No

21000021

Beneficiary Bank

ICICI Bank Ltd., Mumbai (India)

Additional details required for  crediting a Current Account:

Ultimate beneficiary: Account Number

000405071579

Account Name

DIAJEWELS

Brief Purpose

Advance against  Exports   

If your bank requires our bank's address it is given below:

The full address of the Indian bank in Mumbai, India is :

ICICI Bank (Back Bay Reclamation branch)

163 Backbay Reclamation Mumbai 400 020,

India.

Branch no : 02266538744

Please note : (1) If you remit the amount through your bank, please be very careful in stating that the remitter is your company name. If your bank sends the amount in your personal name, then the goods will be exported to your personal name. 

(2) If you remit the amount through your online bank,  please be very careful in stating that the remitter is your company name. If your bank sends the amount in their own name i.e. if the statement shows that your bank is the remitter, then the goods will be sent to your bank. This is not what you want. Hence it is very important that you specify that the remitter is your company name.


Parcel preparation

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Fedex with tracking. If the diamonds are not readily available it will take 2-4 days to prepare the parcel. Shipping fees include handling, insurance and packing fees as well as postage costs.


Countries served

Goods are exported to most countries.


Customs Duty and taxes

Please inquire for the cutoms duty rates and taxes from your customs as that varies from country to country. For an indicative point of reference you can refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

For the USA you can refer to https://help.cbp.gov/app/answers/detail/a_id/344/~/importing-diamonds,-jewelry,-stones,-rubies,-sapphires,-emeralds,-pearls,-jade,


Shipments

We normally use Fedex which is trackable on the internet. Delivery takes about 2-3 days & costs US$ 80 (including insurance & handling charges) for invoices upto US$ 1000 and US$ 140 for higher values. Fedex has service to USA, UK, Canada, Bahrain, Belgium, China, Denmark, France, Germany, Hong Kong, Italy, Japan, Kuwait, Liechtenstein, Luxembourg, Macau, Malaysia, Netherlands, Singapore, South Korea, Switzerland, Taiwan, Thailand, U.A.E. 

Other options are direct UPS, Malca-Amit, Ferrari, direct Air-freight, 


Cancellation

Goods once ordered cannot be cancelled nor can you claim any refund, or chargeback on your credit card as long as you receive the goods.


Returns, Exchange & Refunds

We do not accept returns/exchange as this is a wholesale website and the margins are too thin to function as a retail website.