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Frequently Asked Questions
Diamonds/Gemstones
: Diamonds/Gemstones are genuine.
Order
: We accept orders by e-mail.
In our system you simply copy & paste the item code numbers that you want preferably in an Excel sheet along with the quantity, and e-mail the attached sheet to us at sales@diajewels.com Or directly paste it in an e-mail & leave the formatting job for us to do. Once you place your order, we will e-mail
you the proforma invoice that will include your preferred shipping option and insurance with a link to a page on our website that will lead to the credit card payment website at ICICI bank where you can safely feed in the details and make the payment.
No minimum order :We do not have a minumum order requirement. If your order is less than US$ 500 then you will be charged US$ 30 towards bank charges as our goods are very competitively priced at wholesale rates.
One person to deal with : You need to contact only one person for ALL your queries. i.e. Mr. Kashif Alim Akhtar at sales@diajewels.com
Lead time :Mode of shipment :There
are 3 ways to ship the goods. (1) FedEx (2) Speed-post
(3) Air-freight
(1) Delivery by FedEx will take about 2 to 3 days. It will cost about US$ 150.00.
The cost depends on the weight of the parcel.
(2) Delivery by Speed-post will take about 4 to 5 days. It will cost about US$ 40. The cost depends on the weight and value of the parcel.
(3) Delivery by Air-freight takes 3 to 4 days after manufacturing. It will cost about US$ 150.00 plus your customs clearing agent charges.
Payment Options :
Online payment facility : Credit cards option - We have upgraded our website to accept online payments by credit card. So you can buy now at a click of a mouse in the comfort of your home or office using either Master or Visa card. This credit card transaction will be processed on a VeriSign certified website of Payseal. Payseal is brought to you by ICICI ePayments Ltd, a subsidiary of ICICI Ltd. ICICI Ltd is India's leading Financial Institution, founded by the Government of India, World Bank and representatives of the Indian private sector, on January 5, 1955. After Providing the preliminary address & contact details on the diajewels.com Site, you will be automatically taken to theOR
TELEGRAPHIC TRANSFER via your bank (Wire transfer).
- US Dollar
Please remit/credit proceeds to
ABN AMRO BANK N.V.,
335, Madison Avenue
New York. N.Y. 10017.
Account No. 661-001007341
SWIFT Code No. ABNAUS33
Routing No 026009580
Under advice to:
ABN AMRO BANK N.V
14, Veer Nariman Road
Mumbai – 400023. India.
Beneficiary Account No. - 1365818
SWIFT Code No. ABNAINBB
BENEFICIARY NAME : DIAJEWELS
PURPOSE : ADVANCE PAYMENT FOR EXPORTS
Once you make the payment please let us know the value date of the payment so
that we can trace the funds in our bank. (If we don't trace it within 4 days,
then we will ask you to fax/email us the bank copy of the transfer to trace
the funds.)
Under advice to:
ABN AMRO BANK N.V
14, Veer Nariman Road
Mumbai – 400023. India.
Beneficiary Account No. - 1365818
SWIFT Code No. ABNAINBB
BENEFICIARY NAME : DIAJEWELS
PURPOSE : ADVANCE PAYMENT FOR EXPORTS
Once you make the payment please let us know the transaction no. & the value
date of the payment so that we can trace the funds in our bank.
Contingency e-mail : In the rare event of our web-server ever being down you can e-mail us at diajewels@gmail.com