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F.A.Q.

Why should I buy from Diajewels.com as it is overseas and I don’t get to physically inspect the diamonds ?


1) We shoot 360 degree magnified professional videos of the diamonds to show the cutting, polishing and the intricate details even within the diamonds. This is like inspecting the diamonds yourself under a 10X magnifying glass.

2) We sell exactly the same diamonds as shown in the videos/images. (Not similar) (exclusion is made in-case of star, melee diamonds or lab certified diamonds where video/images are not required.)

3) Full details are listed, full disclosure is made. The diamond video/images, details will first be approved by the buyer and only then will the payment be accepted.

4) You don’t have to run from pillar to post to get an answer to any of your queries. Simply e-mail us at sales@diajewels.com or call us at 91-9821026637. You can use this no. to ‘WhatsApp’.

5) The diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolution. Diajewels hereby guarantees that these diamonds are conflict free based on personal knowledge and/or written guarantee provided by the supplier of these diamonds.


What is the guarantee that I will get the diamonds ? Is Diajewels trust-worthy ?

Diajewels was registered in 1996 and is online since 1999.



THE DIAMONDS HEREIN EXPORTED HAVE BEEN PURCHASED FROM LEGITIMATE SOURCES
NOT INVOLVED IN FUNDING CONFLICT AND IN COMPLIANCE WITH UNITED NATIONS RESOLUTIONS.
THE SELLER HEREBY GUARANTEES THAT THESE DIAMONDS ARE CONFLICT FREE BASED  ON 
PERSONAL KNOWLEDGE AND/OR WRITTEN GUARANTEE PROVIDED BY THE SUPPLIER
OF THESE DIAMONDS.

 

Diamond Minimum order and Discounts
Description Minimum order Order Discount
Un-certified Diamonds (rose-cuts, beads, brown, old-cut) US$ 1250 US$   5000
US$ 10000
2%
5%
       
Certified diamonds 0.90 crt plus US$ 5000    
Certified diamonds 0.20 - 0.90 crt US$ 8000    
(It is possible to order below the min. order given above (un-certified diamonds) but it will attract an additional charge of US$ 125. This is because our prices are already wholesale.)
  

Parcel preparation

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Fedex with tracking. If the diamonds are not readily available it will take 2-4 days to prepare the parcel. Shipping fees include handling, insurance and packing fees as well as postage costs.


Countries served

Goods are exported to most countries.


Customs Duty and taxes

Please inquire for the cutoms duty rates and taxes from your customs as that varies from country to country. For an indicative point of reference you can refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

For the USA you can refer to https://help.cbp.gov/app/answers/detail/a_id/344/~/importing-diamonds,-jewelry,-stones,-rubies,-sapphires,-emeralds,-pearls,-jade,


Shipments

We normally use Fedex which is trackable on the internet. Delivery takes about 2-3 days & costs US$ 140 (including insurance & handling charges). Fedex has service to most countries across the world.  

Other option for values above US$ 10000 is Malca-Amit which charges extra to clear goods from your Customs.  


Cancellation

Goods once paid for cannot be cancelled nor can you claim any refund as long as you receive the goods.


Returns, Exchange & Refunds

We do not accept returns/exchange/refunds request as the Indian govt. makes it impossible to accept returns as they charge a heavy 8.5% upwards import duty plus US$ 400 charges for Customs clearance charges.  



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